Ongoing crisis communication : planning, managing, and responding
"Crises occur every day: an airplane crashes into a mountain; a corporation lays off thousands of workers; an oil spill threatens an ecosystem. Such crises can be devastating for individuals, organizations, the organizations' stakeholders, and even entire industries. Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multidisciplinary approach to the entire crisis communicaiton process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (precrisis, crisis, and postcrisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research."--Page 4 de la couverture
xiii, 239 pages : illustrations ; 24 cm.
9781452261362, 1452261369
1004734538
A Need for More Crisis Management Knowledge
Effects of the Online World on Crisis Communication and Crisis Management
Proactive Management Functions and Crisis Management
Crisis Prevention Process
Crisis Preparation: Part I
Crisis Preparation: Part II
Crisis Recognition
Crisis Response
Postcrisis Concerns
Epilogue
Appendix: Possible Case Studies
References
Index