Ongoing crisis communication : planning, managing, and responding
W. Timothy Coombs (Author)
"Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.-- Amazon
eBook, English, 2019
Fifth Edition View all formats and editions
SAGE Publications, Inc, Los Angeles, 2019
1 online resource (xvii, 235 pages)
9781544331980, 9781544328690, 9781544331959, 1544331983, 1544331959, 1544328699
1268944906
A need for more crisis management knowledge
Risk as the foundation for crisis management and crisis communication
The crisis mitigation process : building crisis resistant organizations
Crisis preparing: Part I
Crisis preparing: Part II
Recognizing crises
Crisis responding
Postcrisis concerns
Epilogue
Appendix: possible case studies
References
Index
About the author
Dedication<br />Brief Contents<br />Detailed Contents<br />Preface<br />1. A Need for More Crisis Management Knowledge<br /> Crisis Management Defined<br /> The Initial Crisis Management Framework<br /> Outline of the Three-Stage Approach<br /> A More Advanced View: The Regenerative Model of Crisis<br /> Importance of Crisis Management<br /> Crisis Leadership: An Overlooked Resource<br /> Conclusion<br /> Discussion Questions<br />2. Risk as the Foundation for Crisis Management and Crisis Communication<br /> Enterprise Risk Management<br /> Boyd's OODA Loop<br /> Conclusion<br /> Discussion Questions<br />3. The Crisis Mitigation Process: Building Crisis Resistant Organizations<br /> Observe: Finding Red Flags<br /> Orient: Collect the Information<br /> Orient: Analyze the Information<br /> Decide and Act: Take Preventive Action<br /> Evaluate the Effectiveness of the Threat Reduction<br /> Conclusion<br /> Discussion Questions<br />4. Crisis Preparing: Part I<br /> Diagnosing Vulnerabilities<br /> Assessing Crisis Types<br /> Selecting and Training a Crisis Management Team<br /> Selecting and Training a Spokesperson<br /> Resilience: Training for All Employees<br /> Conclusion<br /> Discussion Questions<br />5. Crisis Preparing: Part II<br /> Developing a Crisis Communication Plan<br /> Reviewing the Crisis Communication System<br /> Stakeholders and Preparation<br /> Conclusion<br /> Discussion Questions<br />6. Recognizing Crises<br /> Selling the Crisis<br /> Crises and Information Needs<br /> Information Gathering<br /> Information Processing: The Known<br /> Information-Processing Problems<br /> Information-Processing Mechanisms<br /> Conclusion<br /> Discussion Questions<br />7. Crisis Responding<br /> Form of the Crisis Response<br /> A Strategic Focus in Crisis Communication<br /> Content of the Crisis Response<br /> Crisis Response Strategies<br /> Follow-Up Communication<br /> Conclusion<br /> Discussion Questions<br />8. Postcrisis Concerns<br /> Crisis Evaluation<br /> Knowledge Management: Organizational Memory and Learning<br /> Continuity of Actions<br /> Memorials and Shrines<br /> The Big Picture<br /> Conclusion<br /> Discussion Questions<br />Epilogue<br /> Musings: Taking an Evidence-based Approach Seriously<br /> Musings: Simplicity, Complexity and Effectiveness<br /> Musings: Simplicity, Complexity and Effectiveness<br /> Conclusion<br /> Discussion Questions<br />Appendix: Possible Case Studies<br />References<br />Index<br />About the Author<br />