Mission Critical: Realizing the Promise of Enterprise SystemsHarvard Business Press, 2000 - 335 oldal This is a no-nonsense guide to the benefits and pitfalls of enterprise-wide information systems. How many organizations would doubt the promise of an integrated enterprise system (ES)? Not many, judging by a $15 billion industry. The combination of an ES as a platform for organizational information and Internet technology for gaining access to it adds up to the ideal solution for company-wide data sharing in real time. Not surprisingly, small and large companies worldwide are either considering an ES, in the process of implementing one, or living with the results. Yet, says Tom Davenport, unless managers view ES adoption and implementation as a business decision rather than a technology decision, they may be risking disappointment Mission Critical presents an authoritative and no-nonsense view of the ES opportunities and challenges. Suggesting ESs are not the right choice for every company, the author provides a set of guidelines to help managers evaluate the benefits and risks for their organizations. To be successful, argues Davenport, an organization must make simultaneous changes in its information systems, its business processes, and its business strategy. Such changes are described in detail with extensive examples from real organizations. Bolstering his contention that ESs should be viewed as business vs. technology projects, Davenport spells out the specific business change objectives that should be formulated in advance of ES adoption and monitored throughout its implementation. The first strategic guide to the ES decision, Mission Critical will be indispensable to general managers and information technology specialists at all stages of the implementation process. |
Gyakori szavak és kifejezések
achieve adopt analysis Andersen Consulting applications approach automation Bay Networks benefits best-of-breed bolt-on business change business processes business units business value capabilities chapter Cisco Cisco Systems company's competitive complex configuration consultants corporate cost customer service database decided decision detailed Earthgrains employees Enterprise systems environment ES project ES-enabled example executives firms focus global goal Harvard Business School imple implementation improvements industry information systems installed integration interfaces Internet inventory involved issues J.D. Edwards knowledge management legacy systems major vendors manufacturing mation ment mentation modules Monsanto ness Networks Nike operations organization overall Owens Corning package pany PeopleSoft percent planning problem process designs processes and information Reebok reengineering reporting SAP R/3 SAP's strategy structure super users suppliers supply chain management technical tems third-party tion tomer transaction data users
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