Towards Knowledge Portals: From Human Issues to Intelligent Agents

Első borító
Springer Science & Business Media, 2004. máj. 31. - 234 oldal
Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.
 

Tartalomjegyzék

1 Portals and Knowledge Work
1
The Knowledge Portal Framework 27
26
Users and Knowledge Portals
53
The Information Environment and Knowledge Portals
85
5
114
Information Design and Knowledge Portals
115
Intelligent Agents and Knowledge Portals
147
Knowledge Portals and Digital Workers
175
References
187
Name Index 217
216
Subject Index
227
Copyright

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