 | Gerhard Greeff, Ranjan Ghoshal - 2004 - 461 oldal
...products and services (the mission). The customer perspective Poor performance from this perspective is a leading indicator of future decline, even though the current financial picture may look good. In developing metrics for satisfaction, customers should be analyzed in terms of kinds of customers... | |
 | Akhil Sahai, Sven Graupner - 2005 - 332 oldal
...customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading...future decline, even though the current financial situation may look good. In developing metrics for satisfaction, customers should be analyzed in terms... | |
 | Duncan P. Cartlidge - 2006 - 323 oldal
...customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading...though the current financial picture may look good. 4. The learning and growth perspective. This perspective includes employee training and corporate cultural... | |
 | Hassan Moeini - 2007 - 29 oldal
...customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading...though the current financial picture may look good. Business Process Perspective. This perspective refers to internal business processes. Metrics based... | |
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These are leading indicators: if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial... 