Ongoing Crisis Communication: Planning, Managing, and RespondingSAGE Publications, 2018. nov. 29. - 256 oldal Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.
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Részletek a könyvből
1 - 5 találat összesen 49 találatból.
v. oldal
... Acknowledgments Chapter 1 • A Need for. Epilogue Appendix: Possible Case Studies References Index About the Author 181 187 195 217 235 Reputation Management Risk Management Boyd's OODA Loop Conclusion Discussion Questions BRIEF CONTENTS.
... Acknowledgments Chapter 1 • A Need for. Epilogue Appendix: Possible Case Studies References Index About the Author 181 187 195 217 235 Reputation Management Risk Management Boyd's OODA Loop Conclusion Discussion Questions BRIEF CONTENTS.
vii. oldal
... Questions Chapter 2 • Risk as the Foundation for Crisis Management and Crisis Communication Enterprise Risk Management Issues Management xiii xvii 10 11 11 11 13 13 14 15 15 16 16 17 17 18 19 Chapter 3 • The Crisis Mitigation Process ...
... Questions Chapter 2 • Risk as the Foundation for Crisis Management and Crisis Communication Enterprise Risk Management Issues Management xiii xvii 10 11 11 11 13 13 14 15 15 16 16 17 17 18 19 Chapter 3 • The Crisis Mitigation Process ...
viii. oldal
... Questions Effectively Presenting Crisis Information Clearly Handling Difficult Questions Spokespersons in a Digital World Resilience: Training for All Employees Conclusion Discussion Questions Chapter 5 • Crisis Preparing: Part II ...
... Questions Effectively Presenting Crisis Information Clearly Handling Difficult Questions Spokespersons in a Digital World Resilience: Training for All Employees Conclusion Discussion Questions Chapter 5 • Crisis Preparing: Part II ...
ix. oldal
... Questions 106 Chapter 6 • Recognizing Crises 107 Selling the Crisis 108 Crisis Framing: A Symbolic Response to Crises 109 Crisis Dimensions 109 Expertise of Top Management 112 Persuasiveness of the Presentation 112 Organizing the ...
... Questions 106 Chapter 6 • Recognizing Crises 107 Selling the Crisis 108 Crisis Framing: A Symbolic Response to Crises 109 Crisis Dimensions 109 Expertise of Top Management 112 Persuasiveness of the Presentation 112 Organizing the ...
x. oldal
... Questions 133 135 137 137 139 140 141 141 142 142 143 144 148 149 151 156 159 159 161 161 163 163 164 164 165 167 167 169 171 171 171 172 174 175 176 179 180 180 Musings: Time and Crises Conclusion Discussion Questions Appendix ...
... Questions 133 135 137 137 139 140 141 141 142 142 143 144 148 149 151 156 159 159 161 161 163 163 164 164 165 167 167 169 171 171 171 172 174 175 176 179 180 180 Musings: Time and Crises Conclusion Discussion Questions Appendix ...
Tartalomjegyzék
CHAPTER 1 A NEED FOR MORE CRISIS MANAGEMENT KNOWLEDGE | 1 |
CHAPTER 2 RISK AS THE FOUNDATION FOR CRISIS MANAGEMENT AND CRISIS COMMUNICATION | 19 |
BUILDING CRISIS RESISTANT ORGANIZATIONS | 33 |
PART I | 57 |
PART II | 87 |
CHAPTER 6 RECOGNIZING CRISES | 107 |
CHAPTER 7 CRISIS RESPONDING | 129 |
Más kiadások - Összes megtekintése
Ongoing Crisis Communication: Planning, Managing, and Responding W. Timothy Coombs Korlátozott előnézet - 2018 |
Ongoing Crisis Communication: Planning, Managing, and Responding TIMOTHY. COOMBS Nincs elérhető előnézet - 2018 |
Ongoing Crisis Communication: Planning, Managing, and Responding W. Timothy Coombs Nincs elérhető előnézet - 2019 |
Gyakori szavak és kifejezések
ability actions analysis apology approach assessment become Business cause changes channels Chapter collect concern consider Continued Coombs corporate create crises crisis communication crisis management crisis response crisis team critical customers damage decisions designed determine develop discussion effective efforts employees evaluation event example expectations external facility factors functions harm identify impact important increase initial internal Internet involves issues Journal knowledge learning means memorial messages monitoring nature negative noted objective operations organization organization’s organizational performance person platforms positive possible potential preparation prevent problem Public Relations questions recall reduce reputation require Research result Retrieved Review risk safety situation skills social media sources specific spokesperson stakeholders strategies tasks team members threat tion understand victims warning