Ongoing Crisis Communication: Planning, Managing, and Responding

Első borító
SAGE Publications, 2018. nov. 29. - 256 oldal

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.


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Tartalomjegyzék

CHAPTER 1 A NEED FOR MORE CRISIS MANAGEMENT KNOWLEDGE
1
CHAPTER 2 RISK AS THE FOUNDATION FOR CRISIS MANAGEMENT AND CRISIS COMMUNICATION
19
BUILDING CRISIS RESISTANT ORGANIZATIONS
33
PART I
57
PART II
87
CHAPTER 6 RECOGNIZING CRISES
107
CHAPTER 7 CRISIS RESPONDING
129
CHAPTER 8 POSTCRISIS CONCERNS
163
EPILOGUE
181
POSSIBLE CASE STUDIES
187
REFERENCES
195
INDEX
217
ABOUT THE AUTHOR
235
Copyright

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A szerzőről (2018)

W. Timothy Coombs, Ph.D., Purdue University, is the Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. He is the 2002 recipient of Jackson, Jackson & Wagner Behavioral Science Prize from the Public Relations Society of America, received the 2013 Pathfinder Award from the Institute of Public Relations in recognition of his research contributions to the field and to the practice, received the 2014 Business Impact Award from the Association for Business Communication and USC Marshall School of Business, Center for Management Communication, and was the 2014 winner of the Dean's Distinguished Researcher Award in the College of Sciences at the University of Central Florida. Dr. Coombs has won multiple PRIDE awards from the Public Relations Division of the National Communication Association for both books and research articles. He is also a member of the Arthur W. Page Society.

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