Knowledge Management Excellence: The Art of Excelling in Knowledge Management

activities approach areas Ark Group best practices breakthrough capture CGEY change management Chief knowledge officer collaboration communities of practice company's competitive advantage corporate cost create culture databases Define Deming Prize deployment documents effective electronic employees environment Ernst & Young experience focus FPL's Frank Voehl goal Identify implementation improvement includes individual information systems innovation integrated intellectual capital internal Internet knowl knowledge assets knowledge capital Knowledge Management Strategy knowledge management system knowledge maps knowledge sharing knowledge warehouse knowledge workers knowledge-based learning Management Excellence measure ment million Nippon Steel operations organization percent performance Peter Drucker Phase portal Profile project management Retrieve Reviewer's note share knowledge SmartGroups.com solutions sources stakeholders Strassmann structure suppliers tacit knowledge tion understand users