Business Process Orientation: Gaining the E-Business Competitive AdvantageCRC Press, 2001. jan. 24. - 208 oldal Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive. The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization. |
Tartalomjegyzék
| 15 | |
DEFINING AND MEASURING BPO | 35 |
BPO AND ORGANIZATIONAL PERFORMANCE | 43 |
BENCHMARKING USING THE BPO MATURITY MODEL | 51 |
INTRODUCING BPO IN MANUFACTURING | 61 |
APPLYING BPO TO SERVICE OPERATIONS | 73 |
BPO AND SUPPLY CHAIN MANAGEMENT | 91 |
Más kiadások - Összes megtekintése
Business Process Orientation: Gaining the E-business Competitive Advantage Kevin P. McCormack,William C. Johnson Nincs elérhető előnézet - 2020 |
Business Process Orientation: Gaining the E-Business Competitive Advantage Kevin P. McCormack,William C. Johnson Nincs elérhető előnézet - 2001 |
Gyakori szavak és kifejezések
activities aligned analysis answers assessment benchmarking Boston Market BPO component BPO maturity model BPO measurement building business performance business process improvement business process map business process orientation business unit Canadian Pacific Hotels CL Technologies client competitive advantage connectedness continuous improvement core processes corporate cross-functional cross-functional teams database decision process defined Deliver delivery detailed developed disagree e-corporation effort employees esprit de corps examined Figure firms focus focused goals horizontal implementation industry input interdepartmental Internet Internet economy involved kaizen leadership level of BPO Linked level major manufacturing Melan ment needed operating organization outcomes output Phase planning Process Jobs process management process measures process owners process performance Process View PV process-oriented questions reengineering relationships responses senior team service business strategy sub-team suppliers supply chain management survey tool value chain Worldwide Laboratories םם
Népszerű szakaszok
23. oldal - Hammer defined a business process as a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer.
18. oldal - A systematic way of examining all the activities a firm performs and how they interact is necessary for analyzing the sources of competitive advantage.
25. oldal - A process is thus a specific ordering of work activities across time and place, with a beginning, an end, and clearly identified inputs and outputs: a structure for action.
25. oldal - Davenport (1993a, p. 1): process innovation combines the adoption of a process view of the business with the application of innovation to key processes.
18. oldal - The value chain disaggregates a firm into its strategically relevant activities in order to understand the behaviour of costs and the existing and potential sources of differentiation.