Process Improvement and Organizational Learning: The Role of Collaboration Technologies

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Idea Group Inc (IGI), 1999. jan. 1. - 157 oldal
Process improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies.

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Cleanroom Software Engineering PracticesBeckerWhittaker 1878289349
10
INTRODUCTION
10
A HISTORIC VIEW OF COLLABORATIVE COMPUTING
10
WHAT IS A PROCESS?
17
PROCESS IMPROVEMENT
19
SUMMARY AND CONCLUDING REMARKS
28
KNOWLEDGE IS ASSOCIATIVE
35
SUMMARY AND CONCLUDING REMARKS
42
INCREMENTAL OR RADICAL IMPROVEMENT?
87
DISTRIBUTED IMPROVEMENT AND LEARNING
93
USING METAPROI TO IMPROVE PROCESSES
101
ACTIVITIES IN METAPROI
105
A COLLEGE EXAMPLE
117
SELECTING AND EVALUATING CHANGES
123
THE INTERNAL NEWSLETTER
129
EMPLOYEE TRAINING AND DEVELOPMENT
135

KNOWLEDGE COMMUNICATION
45
SUMMARY AND CONCLUDING REMARKS
54
EFFICIENCY EFFECTS FROM A GROUP PERSPECTIVE
62
EFFECTS ON GROUP OUTCOME QUALITY
68
SUCCESSFUL DISTRIBUTED IMPROVEMENT
75
STUDENT ASSIGNMENTS
141
BIBLIOGRAPHY
149
INDEX
157
Copyright

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148. oldal - ... adequate framework for this. REFERENCES Bartlett, FC (1932). Remembering, Cambridge University Press, Cambridge, MA. Berghel, H. ( 1 997). Cyberspace 2000: Dealing with Information Overload, Communications of the ACM, V.40, No.2, pp. 19-24. Camerer, CF and Johnson. EJ ( 1 99 1 ). The Process- Performance Paradox in Expert Judgment, Toward a General Theory of Expertise, Ericsson, KA and Smith.
148. oldal - Discourse analysis: method and application in the study of information", Information Processing & Management, Vol.

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