Process Improvement and Organizational Learning: The Role of Collaboration Technologies

Első borító
Idea Group Inc (IGI), 1999. jan. 1. - 157 oldal
Process improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies.

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Tartalomjegyzék

A HISTORIC VIEW OF COLLABORATIVE COMPUTING
2
WHAT IS A PROCESS?
17
PROCESS IMPROVEMENT
19
SUMMARY AND CONCLUDING REMARKS
28
KNOWLEDGE IS ASSOCIATIVE
35
SUMMARY AND CONCLUDING REMARKS
42
KNOWLEDGE COMMUNICATION
45
SUMMARY AND CONCLUDING REMARKS
54
INCREMENTAL OR RADICAL IMPROVEMENT?
87
DISTRIBUTED IMPROVEMENT AND LEARNING
93
USING METAPROI TO IMPROVE PROCESSES
101
ACTIVITIES IN METAPROI
105
SUMMARIZING INFORMATION
120
SUMMARY AND CONCLUDING REMARKS
126
QUALITY MANAGEMENT CONSULTING
132
ACADEMIC ADVICE FOR STUDENTS
138

EFFICIENCY EFFECTS FROM A GROUP PERSPECTIVE
62
EFFECTS ON GROUP OUTCOME QUALITY
68
SUCCESSFUL DISTRIBUTED IMPROVEMENT
75
NEW INTERNATIONAL STUDENTS
145
INDEX
157
Copyright

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Népszerű szakaszok

148. oldal - ... adequate framework for this. REFERENCES Bartlett, FC (1932). Remembering, Cambridge University Press, Cambridge, MA. Berghel, H. ( 1 997). Cyberspace 2000: Dealing with Information Overload, Communications of the ACM, V.40, No.2, pp. 19-24. Camerer, CF and Johnson. EJ ( 1 99 1 ). The Process- Performance Paradox in Expert Judgment, Toward a General Theory of Expertise, Ericsson, KA and Smith.
148. oldal - Discourse analysis: method and application in the study of information", Information Processing & Management, Vol.

A szerzőről (1999)

Kock is a professor of management information systems of the Department of Computer and Information Sciences, Temple University, Philadelphia, PA. He holds a B.E.E. in electronics engineering from the Federal Center of Technological Education at Curitiba, Brazil, a M.Sc. in computer science from the Institute of Aeronautical Technology, Brazil, and a Ph.D. in information systems from the School of Management Studies, University of Waikato, New Zealand.

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