Towards Knowledge Portals: From Human Issues to Intelligent AgentsSpringer Science & Business Media, 2004. márc. 31. - 234 oldal Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike. |
Tartalomjegyzék
Portals and Knowledge Work | 1 |
112 Knowledge Management | 2 |
113 Knowledge Work | 4 |
12 Knowledge Portals | 7 |
122 Enterprise Portals | 9 |
123 Knowledge Portals | 11 |
13 Information Behaviour | 15 |
131 Dervins model | 16 |
422 Information Processing Contexts | 87 |
423 Information Use Environments | 89 |
424 Implications for Knowledge Portals | 92 |
43 Knowledge Portal Case Study Results | 93 |
431 Information Culture | 94 |
432 Systems Development Process | 99 |
433 Information Politics | 102 |
44 Towards Healthy Information Environments | 106 |
133 Ingwersens model | 18 |
135 Choos model | 21 |
136 Implications for Knowledge Portals | 22 |
14 Conclusion | 24 |
The Knowledge Portal Framework | 27 |
23 Barriers to Knowledge Portal Adoption and Use | 28 |
24 Knowledge Portal Implementations | 31 |
25 The Knowledge Portal Framework | 35 |
26 Research Investigation | 39 |
261 Research Questions | 40 |
262 Methodological Approach | 41 |
263 Research Methods | 43 |
264 Research Accuracy | 49 |
27 Conclusion | 51 |
Users and Knowledge Portals | 53 |
32 Knowledge Portal Case Study Results | 54 |
323 The Portal and Knowledge Work | 58 |
324 Key Knowledge Workers | 59 |
33 Knowledge Portals and Communities of Practice | 64 |
331 What is a Community of Practice? | 66 |
332 How Can Knowledge Portals Help? | 67 |
34 Knowledge Portal Adoption and Use | 70 |
35 A Participatory Design Approach to Knowledge Portals | 76 |
352 Implications for Knowledge Portals | 78 |
353 A Government Portal Exemplar | 80 |
36 Conclusion | 83 |
The Information Environment and Knowledge Portals | 85 |
42 Information Environments | 86 |
442 A Balanced Approach to Managing Knowledge Portals | 108 |
443 Recommendations | 111 |
45 Conclusion | 114 |
Information Design and Knowledge Portals | 115 |
53 Knowledge Portal Case Study Results | 120 |
54 Leveraging Information Design | 128 |
541 Displaying Search Engine Results | 129 |
542 Displaying Multimedia Information | 132 |
543 Information Presentation | 134 |
544 Evaluating Information Design | 138 |
55 Supporting Browse and Search | 141 |
56 Conclusion | 144 |
Intelligent Agents and Knowledge Portals | 147 |
63 The Semantic Web | 152 |
64 Agent Toolkits | 157 |
65 Applications of Agents in Knowledge Portals | 160 |
651 Information Needs | 162 |
652 Information Seeking | 164 |
653 Information Use | 167 |
66 An Agent Architecture for Knowledge Portals | 169 |
67 Conclusion | 173 |
Knowledge Portals and Digital Workers | 175 |
72 MetaAnalysis | 181 |
73 Research Directions and Final Words | 185 |
References | 187 |
217 | |
227 | |
Más kiadások - Összes megtekintése
Towards Knowledge Portals: From Human Issues to Intelligent Agents B. Detlor Korlátozott előnézet - 2004 |
Towards Knowledge Portals: From Human Issues to Intelligent Agents B. Detlor Nincs elérhető előnézet - 2010 |
Towards Knowledge Portals: From Human Issues to Intelligent Agents B. Detlor Nincs elérhető előnézet - 2014 |
Gyakori szavak és kifejezések
agent toolkits applications approach areas author's case study chapter cognitive collaborative communities of practice corporate portal create departmental Web sites Detlor distribution document employees enterprise information portal enterprise portal expertise facilitate factors functionality identified implementation information agents information behaviours information content information design information ecology information environment information items information needs-seeking-use cycle information retrieval Information Science information seeking behaviour information sources information systems infrastructure intelligent agents interaction Interviewer intranet key WIS knowledge knowledge creation knowledge management knowledge portal design Knowledge Portal Framework ontologies organizational knowledge organizational participants organizational workers organizations participatory design perspective portal adoption portal development portal for knowledge portal interface potential problem situations promote qualitative relevance role search engine Semantic Semantic Web sharing social specific suggests tacit knowledge tasks Technology Acceptance Model user's users Web information systems Web-based WIS knowledge workers World Wide Web