Total Quality In Information Systems And TechnologyCRC Press, 1996. jún. 18. - 320 oldal Breaking tradition in describing Information Technology (IT), also known as Information Systems (IS), this book sets its sights on educating business and technical personnel at all levels on how to bridge the communication and quality gap between their respective areas. Taking action before preliminary planning has taken place costs money, especially when it involves technology. Learn from the experts the time-saving, action-oriented techniques that disprove the tired, dated mind-set that has until now excluded technology from corporate planning. Properly applied, these techniques will transform your decisions into actions that result in the implementation of innovative technology-on time and within budget. Discover methods of blending the desires of technicians-who want the newest technology, often regardless of cost-with that of the business area, allowing both to work in harmony. Successful methods are illustrated. |
Tartalomjegyzék
Information Technology Position Skill Descriptions | 56 |
Career Path Personal Vision and Mission | 64 |
Identifying Technology Ground Rules | 71 |
4 | 101 |
5 | 141 |
The House of Quality | 149 |
Strategy Management and Quality Planning | 175 |
Project Teams and Methodologies | 199 |
What Causes Projects to Fail | 227 |
HowTo Techniques and Tools | 239 |
Statistical Tools | 246 |
Electronic Data Interchange | 255 |
Abstracts | 276 |
A Question of Size and Upgrading | 282 |
Abstracts | 288 |
Measuring and Estimating Methods | 220 |
Gyakori szavak és kifejezések
achieve activities analysis application automated Baldrige Award basic business functions business processes business users chapter communication company's competitive concept continuous improvement control chart corporate cost create cross-functional cross-functional team customer satisfaction cycle defined Deming Prize document EDIFACT Edwards Deming efforts electronic Electronic Data Interchange eliminate employees ensure firm focus functional units hardware House of Total identified implement important individual industry information systems information technology innovation integrated interact involved Japanese keiretsu management system measurement ment methodology methods needs networks operations organization organizational outsourcing PDCA percent performance phase Philip Crosby principles problems project team Quad/Graphics Quality Abstracts Quality Award quality control quality planning reengineering responsible role scientific management Shewhart standards statistical strategic plan tasks technical techniques testing tion top management total quality management vision Voehl Walter Shewhart