Intellectual Capital: The New Wealth of Organizations
Nicholas Brealey, 1998 - 278 oldal
Knowledge has become the most important fact of economic life. It is the chief ingredient of what we buy and sell, the raw material with which we work. In the new economy, intellectual capital not natural resources, machinery or even financial capital has become the one indispensable asset of corporations.
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Keeping records of the gap between accomplishment and expectation results in
one measure of human capital, especially useful at the general manager level. It
is not enough to identify these gaps, of course: You need plans — real plans, ...
238 Measuring bureaucratic drab There are any number of ways to see whether
your company's systems are standing between your people and your customers.
A trio: ▽ Suggestions made versus suggestions implemented. If employees ...
Customer Capital Measures Customer satisfaction Of course you measure it. But
do you measure it well? Big "how did we do?" surveys are of trivial value. Says
David Larcker, professor of accounting at the Wharton School: "Measurements of
Mit mondanak mások - Írjon ismertetőt
LibraryThing ReviewFelhasználói ismertető - markdeo - LibraryThing
Very good introduction to business. Great reading on the information age. Good insight into Knowledge Management and Intellectual Capital All entrepreneur's, business people, managers, and employees will benefit from this book. I highly recommend. Teljes értékelés elolvasása
LibraryThing ReviewFelhasználói ismertető - jaygheiser - LibraryThing
p. 203 "Just as the value a business creates derives less from the physical assets it controls than from the knowledge it develops and applies, so the importance and value of a caree is marked not by hierarchical position--a badge of the assets one contro Teljes értékelés elolvasása
The Knowledge Worker 3 7
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