Measuring More Than Efficiency: The New Role of Human Capital Metrics

annual balanced scorecard benefit bonus plans business managers business strategy business unit CNA's Company Profile continued company's Competencies/training contribution to strategy Corning Inc corporate HR cost couriers customer responsiveness demonstrating HR's contribution diversity educate managers effectiveness employee satisfaction/engagement executive focus framework HC BRidge HC metrics headcount HR data HR department HR indicators HR measures HR practices HR professionals human capital measures human capital metrics Human Resource Management impact measures implementing strategy improve decisions innovation Intel Jeffrey Pfeffer key performance indicators KPIs linking people measures managers and employees Meeting Strategic Goals Monthly Number of companies organization organizational climate Outrigger overall PeopleSoft percent of respondents Performance Excellence Priority Health productivity programs project portfolio Recruitment revenue Robert Kaplan Rolling 12 Months scorecard Service level agreements Six Sigma skills strategic job families strategy map survey respondents sweepers talent pools targets Trending for Rolling turnover understanding XXXXXX