Knowledge Asset Management: beyond the process-centred and product-centred approaches : with 76 figures

Első borító
Springer Science & Business Media, 2002. nov. 20. - 195 oldal
A new economy is emerging. An economy that is transforming the fundamental rules of business. An economy based on exploiting knowledge and innovation. An economy where knowledge is the main source of wealth for regions, nations, enter prises and people. This new economy is based on economic values far removed from those of the industrial economy. Value has shifted towards intangibles and in particular towards increasing value by incorporating knowledge into services and products. The advent of this new economy is rapidly changing the role and structure of global business. Winning enterprises are those best able to harness the benefits and opportunities of information and communication technology, capitalize on their knowledge base and move at the speed of the market. Knowledge management lies at the heart of the European Community's competi tiveness strategy. The European Commission facilitates and supports applied research in knowledge management through its Information Society Technologies (1ST) programme, a major theme of research and technological development within the European Union's Research and Technology Development Framework Programme. Specifically, the New Methods of Work and Electronic Commerce action of the 1ST programme supports long-term applied research in areas combin ing technological innovation with new work practices and advanced business and work models.
 

Tartalomjegyzék

Process and Product Approaches in Knowledge Management
1
12 The Process and Product Approaches in KM
3
13 The Process and Product Approaches in KM Software
5
14 The Process and Product Approaches in KM Methods and Services
8
15 The Process and Product Approaches in KM Projects
14
16 The Need to Integrate the Two Approaches
17
The KnowNet Approach and Framework
19
22 Conceptual Foundation of KnowNet
22
48 The Knowledge Systems Administrator Navigator
75
49 The Advanced Search Interface
77
410 Summary and Related Work
84
Case Studies of the KnowNet Solution
89
52 Case Summaries of the KnowNet Application in IT Service Companies
91
The Case of Planet SA
107
Applying Stage I of the KnowNet Method
109
Application of Stage II
114

23 Overview of the KnowNet Framework
25
24 Knowledge Assets
27
25 Knowledge Networking Levels
28
26 KM Infrastructure
29
27 Using the Framework in an Integrated Manner
35
The KnowNet Method
37
Plan
38
Develop
45
Operate
52
35 Measurement of Knowledge Assets
53
The KnowNet Tool
59
42 Design Goals of the KnowNet Tool
62
43 Fundamental Elements of the KnowNet Tool
63
44 The Knowledge Server
64
45 The KM Applications
65
46 The Strategic Knowledge Navigator
67
47 The Knowledge Worker Navigator
70
64 Measuring the KM Initiative
127
Knowledge Asset Management KnowNet and Beyond
131
73 Knowledge Assets as a Concept for Future Research
136
74 Leveraging Knowledge Assets for kBusiness
139
A Knowledge Orientation Matrix
141
A2 Questionnaire for Developing the Matrix
143
A3 Evaluating the Knowledge Orientation Matrix
144
Analyze and Leverage Knowledge in Business Processes
147
Leverage Knowledge in Business Processes
155
Analyze and Leverage Knowledge Networks
161
Leverage Knowledge Networks
166
Develop the Knowledge Asset Schema
175
D3 Development of the Knowledge Object Store
176
D4 Development of the Knowledge Ontology
177
References and Further Reading
185
Index
193
Copyright

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