The Race Without a Finish Line: America's Quest for Total QualityWiley, 1992. okt. 13. - 402 oldal "An excellent primer on the most important subject for American business in the 1990's--training its people."--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality. |
Tartalomjegyzék
The Race for Quality | 1 |
The Basics of TQM | 33 |
Using TQM in a Public Sector Setting | 57 |
Copyright | |
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Gyakori szavak és kifejezések
achieve action Baldrige Award Baldrige winners behavior benchmarking Cause-and-effect diagram Chapter chart check sheet commitment communication competitive continuous improvement Corporation cost cross-functional team culture customer requirements customer satisfaction customer's decision Deming Deming Prize Deming's develop Edwards Deming effective establish evaluation executives Federal Express Federal Quality Institute focus goals guidelines IBM Rochester identify implementation Japanese leadership manufacturing measure meet ment Motorola objectives operating organization's organizational output Pareto chart participation percent performance practices principles problem solving products and services Quality and Productivity quality circles Quality Control Quality effort quality improvement quality officer quality processes recognition and reward responsibility role senior management team Six Sigma skills Solectron statistical process control statistical tools success suppliers teamwork tion tools and processes Total Quality Management Total Quality organizations TQManagement organizations transition understand workers Xerox