Third European Conference on Knowledge Management

activities analysis approach assets Balanced Scorecard behaviour business processes capability client cognitive collaborative communication communities of practice company’s competitive advantage complex concept consultants context create culture database decision defined dimensions documents domain e-learning economic effective electronic employees enable environment evaluation experience explicit knowledge facilitate factors Figure focus framework functions goals identified implementation important improvement individual information systems information technology Infosys innovation integration intellectual capital interaction internal interviews intranet KM initiatives KM system KMTP knowledge base knowledge management knowledge processes knowledge sharing knowledge transfer knowledge workers manage knowledge measures methods Nonaka organisational knowledge organisational learning organization organizational culture paper participants performance perspective practice problem relevant role social SolSkeme specific Strategic Management structure sustainable competitive advantage tacit knowledge task theory understanding Unisys Valtech