The Guru Guide to the Knowledge Economy: The Best Ideas for Operating Profitably in a Hyper-competitive WorldWiley, 2001 - 418 oldal |
Tartalomjegyzék
Knowledge Management | 96 |
CustomerRelationship Management | 164 |
Globalization | 234 |
Copyright | |
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Gyakori szavak és kifejezések
argue assets banks Boston brand Business Ethics business models Business School Press coauthor cofounder company's competitive consultant consumers corporate social responsibility cost create Curry Customer Relationship Management customer's data mining databases develop Digital Don Peppers E-Business e-commerce e-mail electronic employees example EXHIBIT experience firm focus Friedman global Godin gurus Harvard Business Review Harvard Business School Ibid identify implementation increase industry Innovation Intellectual Capital interaction Internet investment knowledge economy knowledge management system Managing Knowledge McKinsey offer on-line One-to-One organizational organizations Peppers and Rogers percent Permission Marketing product or service products and services profits purchase Reichheld retail revenues say our gurus sell Seybold share Step tacit knowledge telephone things Thomas tion Tiwana tomers triple bottom line University users Velasquez writes York