About the Authors and Contributors Faisal Hoque Chairman and CEO, Enamics, Inc. Founder and Chair, BTM Institute Faisal Hoque created the concept of Business Technology Management. In 1999, he founded Enamics, Inc., a winner of the 2004 Deloitte Technology Fast 500 and Connecticut Fast 50 awards. He has nearly two decades of experience helping organizations secure value from their technology investments, including American Express, Chase, CompUSA, Dun and Bradstreet, General Electric, Great American Insurance, JP Morgan, MasterCard, Pitney Bowes, Paccar, and PepsiCo. A seasoned entrepreneur and operating executive, he was recruited by GE Capital in 1994 to launch a B2B electronic commerce spin-off. He is the author of The Alignment Effect, which is used in more than a dozen universities. He founded two other award-winning companies prior to Enamics, and over the years, he has personally led more than $200M in private equity and venture capital transactions. In 2003, he founded the BTM Institute, The Michael Nobel Harriet Fulbright Institute of Business Technology Management. V. Sambamurthy Eli Broad Professor of IT, Michigan State University Co-Chair, BTM Global Research Council, BTM Institute V. Sambamurthy is a recognized researcher on business-IT alignment. His expertise is in how firms leverage information technologies in their business strategies, products, services, and organizational processes. His research explores the impact of CIO and top management team characteristics on a firm''s success with IT assimilation; the impacts of institutional forces on organizational IT assimilation; and the organization designs and capabilities associated with the strategic use of IT. He sits on the editorial board of a half-dozen leading IS journals, is a frequent speaker and commentator for CIO-related forums, and has received funding from the National Science Foundation, Financial Executives Research Foundation, and the Advanced Practice Council to work with Fortune 500 companies on research intended to provide insight on leveraging IT value. He actively consults with companies on issues related to Business Technology Management. Robert Zmud Michael F. Price Chair in MIS, University of Oklahoma Co-Chair, BTM Global Research Council, BTM Institute Robert Zmud has written eight books and more than 70 articles in scholarly journals on topics pertaining to IT, has served as editor-in-chief of MIS Quarterly, and has been elected a fellow of both the Decision Science Institute and the Association for Information Systems. He served for 12 years (1992-2004) as the research director for the Advanced Practices Council of the Society for Information Management, International. He teaches in the areas of information systems, information systems management, and technology management, with research interests focusing on the impact of information technology in facilitating a variety of organizational behaviors and on organizational efforts involved with planning, managing, and diffusing information technology. Tom Trainer Senior Vice President and Global CIO, PepsiCo, Inc. Co-Chair, BTM Global Leadership Council, BTM Institute In his 36-year career, Tom Trainer has helped companies such as Citigroup, Eli Lilly and Company, Reebok International, and Joseph E. Seagram and Sons rise to the forefront of their industries. At PepsiCo since 2003, he is transforming IT into a world-class organization while enabling a business transformation/process harmonization initiative globally. He has been Information Week''s "CIO of the Year" and was termed the "Quintessential CIO" by CIO magazine. He lectures internationally on business and technology issues. Carl Wilson Executive Vice President and CIO, Marriott International, Inc. Co-Chair, BTM Global Leadership Council, BTM Institute Carl Wilson has global accountability for all business information technology resources at Marriott. He joined Marriott from Georgia-Pacific Corporation in 1997, where he had served as their CIO and vice president of information resources. During his career, Mr. Wilson has been the senior vice president of management information services for the Food and International Retailing Sectors of Grand Metropolitan Plc. and vice president of information management for The Pillsbury Company, Inc. He serves on various boards, including the AT&T Executive Customer Advisory Council; American University, Kogod School of Business'' IT Executive Board; and the Board of Directors of both Global eXchange Services, Inc., and Software Architects, Inc. He was named to CIO magazine''s "CIO 100" list. Contributing Authors Ritu Agarwal Professor and Robert H. Smith Dean''s Chair of Information Systems University of Maryland Ritu Agarwal is also director of the Center for Health Information and Decision Systems at the Robert H. Smith School of Business. Her widely published research is currently focused on how organizations derive value from IT through adoption, diffusion, and creative use and the transformation of the health-care industry through IT. She has worked extensively with Fortune 500 companies on research, consulting, and speaking engagements; is active in executive education in the Smith School''s Executive MBA Program; serves several editorial appointments; and is a member of AIS, INFORMS, and the Academy of Management, as well as a vice president on the INFORMS Board. Anandhi Bharadwaj Associate Professor of Decision and Information Analysis, Emory University Anandhi Bharadwaj is a visiting associate professor of information systems in the School of Information Systems at Singapore Management University. Her research focuses on the organizational impacts of information technology, IT, and business agility, business value of IT, IT and business process outsourcing, and knowledge management. Her work has been widely presented in academic conferences and practitioner forums and has been sponsored by the Society for Information Management. She currently serves as associate editor of information systems research and is on the editorial board of The Journal of the Association for Information Systems (JAIS). She has served as the associate editor of MIS Quarterly. Prior to her doctoral studies, she worked as a consultant and trainer at a worldwide IT consulting firm. Michael Fillios Chief Product Officer, Enamics, Inc. Executive Director, BTM Global Research Council, BTM Institute Michael Fillios is responsible for research, development, marketing, and commercialization of Enamics knowledge and software products. He has more than 15 years of experience in corporate and product strategy, research, management consulting, business development, and finance and has co-authored several management papers on BTM. He is the executive director of the BTM Institute''s Global Research Council. He came to Enamics from Grant Thornton, where he managed strategic partnerships and business development for the Northeast Enterprise Solutions Group. Previously, he was director of finance for Penwest Pharmaceuticals where he managed financial and information technology functions. He began his career as a senior auditor for Ernst & Young where he performed financial and systems audits for companies across the manufacturing, service, and financial industries. Varun Grover William S. Lee Distinguished Professor of Information Systems Department of Management, Clemson University Varun Grover''s research interests are in a variety of topics pertaining to business value creation through IT, including strategic information management, IT governance, knowledge management, and e-business, and he is currently co-editing his third book on business process transformation. He has authored more than 130 articles and has been frequently ranked among the top five researchers based on publications in top IS journals over the past decade. He is a senior editor or the associate editor of a number of prestigious IS journals and has received recognitions for his research from the Decision Sciences Institute, PriceWaterhouse Coopers, AIS, and Anbar Intelligence. His primary teaching interests are in the management of IS at the MBA level and IS research at the doctoral level. William Kettinger Associate Professor of Information Systems, Moore School of Business University of South Carolina William Kettinger focuses on strategic information management, process management, and IS service quality. He also regularly teaches in MBA programs in Switzerland, Austria, and Mexico. He is a highly sought conference speaker and leads executive development programs both domestically and abroad. He is the co-author of four books, including the highly acclaimed Making the Invisible Visible: How Companies Win with the Right Information, People and IT. He routinely publishes his research in the top IS journals and is the recipient of numerous awards and grants. Terry Kirkpatrick Editor in Chief, Enamics, Inc. Terry Kirkpatrick has been a contributing editor of Booz Allen Hamilton''s strategy+business and contributing and deputy editor of CIO Insight magazine. He has also written and edited for McKinsey & Co. and Gartner, Inc. He was editorial director at the Peppers and Rogers Group, where he launched 1to1 Quarterly, a thought leadership journal. At IBM, he launched the award-winning Think Leadership Web site for CEOs, as well as an internal site for the company''s sc
