If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice

Első borító
Simon and Schuster, 1998. nov. 10. - 238 oldal
3 Ismertetők
While companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best practices and share this intellectual capital throughout their organizations.

Knowledge Management (KM) is a conscious strategy of getting the right information to the right people at the right time so they can take action and create value. Basing KM on three major studies of best practices at one hundred companies, the authors demonstrate how managers can utilize a visual process model to actually transfer best practices from one business unit of the organization to another. Rich with case studies, concrete examples, and revealing anecdotes from companies including Texas Instruments, Amoco, Buckman, Chevron, Sequent Computer, the World Bank, and USAA, this valuable guide reveals how knowledge treasure chests can be unlocked to reduce product development cycle time, implement more cost-efficient operations, or create a loyal customer base. Finally, O'Dell and Grayson present three "value propositions" built around customers, products, and operations that could result in staggering payoffs as they did at the companies cited above.

No amount of knowledge or insight can keep a company ahead if it is not properly distributed where it's needed. Entirely accessible and immensely readable, If Only We Knew What We Know is a much-needed companion for business leaders everywhere.

  

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If only we knew what we know: the transfer of internal knowledge and best practice

Felhasználói ismertető  - Not Available - Book Verdict

The authors, heads of the American Productivity and Quality Center, focus on the notion of internal best practices, discussing the barriers to internal knowledge transfer and offering detailed ... Teljes értékelés elolvasása

Review: If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice

Felhasználói ismertető  - Christofer Garner - Goodreads

Insufficient level of detail to be relevant. Poor coverage of culture and organizational change theory. The case studies did not contain failed outcomes (selection bias suspected). Teljes értékelés elolvasása

Tartalomjegyzék

A FRAMEWORK FOR INTERNAL KNOWLEDGE TRANSFER
1
Definitions of Knowledge and Knowledge Management
3
KM in ActionThe Transfer of Best Practices
11
The Barriers to Internal Transfer
16
A Model for Best Practice Transfer
21
THE THREE VALUE PROPOSITIONS
29
Find Your Value Proposition
31
Customer Intimacy
38
Using Information Technology to Support
85
REPORTS FROM THE FRONT LINES
139
TPs Best Practice Sharing Engine
152
Becoming a Knowledge Bank
160
Sequent Computers Knowledge Slingshot
170
THE FOURPHASE PROCESS
181
Phase 2
191
Phase 3
199

ProducttoMarket Excellence
47
Achieving Operational Excellence
59
THE FOUR ENABLERS OF TRANSFER
69
Culture the Unseen Hand
71
Phase 4
208
Enduring Principles
223
References
231
Copyright

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A szerzőről (1998)

Carla O'Dell is president of the American Productivity & Quality Center and director of the Center's International Benchmarking Clearinghouse in Houston, Texas. Dr. O'Dell is co-author with C. Jackson Grayson, Jr., of American Business: A Two Minute Warning.

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