Towards Knowledge Portals: From Human Issues to Intelligent Agents

Első borító
Springer Science & Business Media, 2004. márc. 31. - 234 oldal
0 Ismertetők
Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.
  

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Tartalomjegyzék

Portals and Knowledge Work
1
112 Knowledge Management
2
113 Knowledge Work
4
12 Knowledge Portals
7
122 Enterprise Portals
9
123 Knowledge Portals
11
13 Information Behaviour
15
131 Dervins model
16
422 Information Processing Contexts
87
423 Information Use Environments
89
424 Implications for Knowledge Portals
92
43 Knowledge Portal Case Study Results
93
431 Information Culture
94
432 Systems Development Process
99
433 Information Politics
102
44 Towards Healthy Information Environments
106

133 Ingwersens model
18
135 Choos model
21
136 Implications for Knowledge Portals
22
14 Conclusion
24
The Knowledge Portal Framework
27
23 Barriers to Knowledge Portal Adoption and Use
28
24 Knowledge Portal Implementations
31
25 The Knowledge Portal Framework
35
26 Research Investigation
39
261 Research Questions
40
262 Methodological Approach
41
263 Research Methods
43
264 Research Accuracy
49
27 Conclusion
51
Users and Knowledge Portals
53
32 Knowledge Portal Case Study Results
54
323 The Portal and Knowledge Work
58
324 Key Knowledge Workers
59
33 Knowledge Portals and Communities of Practice
64
331 What is a Community of Practice?
66
332 How Can Knowledge Portals Help?
67
34 Knowledge Portal Adoption and Use
70
35 A Participatory Design Approach to Knowledge Portals
76
352 Implications for Knowledge Portals
78
353 A Government Portal Exemplar
80
36 Conclusion
83
The Information Environment and Knowledge Portals
85
42 Information Environments
86
442 A Balanced Approach to Managing Knowledge Portals
108
443 Recommendations
111
45 Conclusion
114
Information Design and Knowledge Portals
115
53 Knowledge Portal Case Study Results
120
54 Leveraging Information Design
128
541 Displaying Search Engine Results
129
542 Displaying Multimedia Information
132
543 Information Presentation
134
544 Evaluating Information Design
138
55 Supporting Browse and Search
141
56 Conclusion
144
Intelligent Agents and Knowledge Portals
147
63 The Semantic Web
152
64 Agent Toolkits
157
65 Applications of Agents in Knowledge Portals
160
651 Information Needs
162
652 Information Seeking
164
653 Information Use
167
66 An Agent Architecture for Knowledge Portals
169
67 Conclusion
173
Knowledge Portals and Digital Workers
175
72 MetaAnalysis
181
73 Research Directions and Final Words
185
References
187
Name Index
217
Subject Index
227
Copyright

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